SenMate – Terms of Use

Last updated: November 15, 2025

Welcome to SenMate. These Terms of Use (“Terms”) govern your use of the SenMate mobile application (“App”, “Service”), provided by us (“Company”, “we”, “our”, or “us”). By downloading, accessing, or using the App, you agree to be bound by these Terms. If you do not agree, please discontinue using the App immediately.

1. About the App

SenMate is an AI-powered wellbeing and daily-support application offering conversations with an AI assistant, brain exercises, articles, audio content, and wellness tools. The App is designed for general informational and wellbeing purposes.

SenMate operates under a freemium model:

• Free users may access limited daily content.
• Paid subscriptions provide unlimited access to all features.

2. No User Registration / Anonymous Accounts

SenMate does not require you to register or provide personal information. You do not need an email, password, photo, username, or any personal details.

The App automatically creates an anonymous Firebase Authentication ID that contains no personal data. This identifier is used only:

• to manage your subscription status, and
• to maintain internal app functionality.

3. No Collection of Personal Data

SenMate does not collect or store any personally identifiable information (“PII”), including:

• your name, email, or phone number
• photos or images
• documents or files
• identifiers linked to your device or identity

We do not allow uploading of files or images. We do not request or store sensitive personal data of any kind.

4. Microphone Usage

SenMate uses the microphone only when you choose to speak to the AI assistant.

The audio captured is used solely for real-time transcription and is sent to a third-party processor (e.g., OpenAI or Groq) to convert your speech into text.

We do not:

• store voice recordings,
• store transcripts,
• use your audio for training, profiling, or analytics,
• share audio with any other parties.

5. Third-Party Services

SenMate relies on third-party technology providers, including but not limited to:

• OpenAI, Groq, or other AI providers (for generating responses)
• Firebase by Google (for anonymous authentication, app infrastructure)

These services may process data required only for operational functionality, but no personal identifying information is shared with them because the App does not collect such data.

6. Subscription Terms

Subscription payments, renewals, and cancellations are managed exclusively through:

• Google Play Store (Android users)
• Apple App Store (iOS users)

Important:

• We do not process or store payment information.
• Subscriptions automatically renew unless cancelled before the renewal date.
• You may cancel at any time in your platform account settings.
• Refunds are subject to Google’s or Apple’s refund policies.

7. Acceptable Use

You agree not to use the App to:

• violate any laws or regulations,
• submit harmful, illegal, or abusive content,
• reverse-engineer or modify the App,
• interfere with the App’s infrastructure or security.

8. Wellness and Medical Disclaimer

Content within SenMate — including AI messages, wellness tips, meditations, and articles — is for informational and wellbeing purposes only.

SenMate does not provide medical, psychological, legal, or financial advice. You should consult a licensed professional for any health-related concerns.

9. Intellectual Property

All content, including text, graphics, audio, video, features, and AI-generated materials, is owned by the Company or licensed to us. You may not copy, redistribute, modify, or use any content in a way not permitted by these Terms.

10. Termination

We may suspend or terminate your access to the App at any time, with or without notice, if we determine your use violates these Terms or applicable law. You may stop using the App at any time by deleting it from your device.

11. Limitation of Liability

To the fullest extent permitted by law, the App and all content are provided on an “as-is” and “as-available” basis without warranties of any kind.

IN NO EVENT WILL WE, OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, PROFITS, OR USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID (IF ANY) FOR THE APP IN THE SIX (6) MONTHS BEFORE THE CLAIM AROSE, OR (B) ZERO (0) U.S. DOLLARS.

Some jurisdictions do not allow limitations on implied warranties or the exclusion of certain damages. If these laws apply to you, some limitations may not apply.

12. Disclaimer of Warranties

We do not guarantee that the App will be error-free, uninterrupted, secure, or accurate. Use of the App is at your own risk.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of your country or region of residence, without regard to conflict-of-law rules.

14. Changes to These Terms

We may update or modify these Terms at any time. The most current version will always be posted at:

https://senmate.com/terms/TermsOfUse.html

Your continued use of the App following changes constitutes acceptance of the updated Terms.

15. California users and residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

16. Prohibited Activities

You may use SenMate only for lawful and intended purposes. By using the App, you agree not to engage in any of the following activities, which are strictly prohibited:

17. Contact Information

If you have any questions about these Terms, please contact us at:

support@senmate.com

Thank you for using SenMate!