Privacy Policy

Last updated: November 15, 2025

This privacy notice for the SenMate mobile application (“SenMate”, “App”, “we”, “us”, or “our”) explains how and why we may process limited information when you use our App. We designed SenMate to work with minimal data and without collecting personal details such as your name or email address.

By using SenMate, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App. If you have any questions, contact us at support@senmate.com.

SUMMARY OF KEY POINTS

This summary highlights key information, but you should read the full Privacy Policy below for complete details.

• We do not ask you to register and we do not collect your name, email, password, photos, or documents.
• No uploads: You cannot upload images, documents, or files to SenMate.
• Anonymous ID only: SenMate creates an anonymous Firebase identifier in the background to manage your subscription and basic app functionality. This ID is not linked to your real-world identity by us.
• Microphone use: We only use your microphone to convert your voice to text for AI responses. We do not store audio recordings.
• Subscriptions & payments: All payments are processed by the App Store or Google Play. We do not receive your card details.
• No data sale: We do not sell your data to third parties.
• Third parties: We rely on providers such as Firebase and AI service providers (e.g., OpenAI, Groq) to operate the App.
• Your rights: Depending on where you live, you may have rights to know, access, or delete data that relates to you. You can always contact us with questions.

For more detail, please review the sections below.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE USE YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON?
4. WHEN AND WITH WHOM DO WE SHARE INFORMATION?
5. MICROPHONE, VOICE & AI DATA
6. SUBSCRIPTIONS, PAYMENTS & BILLING INFORMATION
7. HOW LONG DO WE KEEP INFORMATION?
8. HOW DO WE KEEP INFORMATION SAFE?
9. DO WE COLLECT INFORMATION FROM MINORS?
10. WHAT ARE YOUR PRIVACY RIGHTS?
11. CONTROLS FOR DO-NOT-TRACK FEATURES
12. REGIONAL DISCLOSURES (EEA/UK, CALIFORNIA, VIRGINIA, ETC.)
13. DO WE MAKE UPDATES TO THIS NOTICE?
14. HOW CAN YOU CONTACT US?

1. WHAT INFORMATION DO WE COLLECT?

1.1. Personal information you provide directly

SenMate is designed so that you can use it without registration and without sharing personal details. We do not ask you for:

• your name,
• email address,
• phone number,
• password,
• photos, documents, or other uploaded files.

If you contact us by email (for example, to ask for support), we will receive the information you include in that email (such as your email address and message) and will use it only to respond to your request.

1.2. Voice, text, and AI interaction content

When you speak to the AI assistant, your voice is converted into text using third-party services. We and our App:

• do not store your audio recordings,
• do not build profiles about you from your conversations,
• do not use your conversation content for advertising.

AI service providers may temporarily process text content only to generate a response as part of delivering the App’s functionality. See section 5 for details.

1.3. Automatically collected technical information

To make the App work correctly, we and our service providers (for example, Firebase or the App Stores) may process limited technical information such as:

• an anonymous Firebase Authentication identifier (generated automatically),
• App version and basic device/operating system information,
• crash or error logs needed to maintain and improve the App.

We do not use this technical information to identify you as a specific person. It is used only to provide and maintain the App, manage subscriptions, and ensure stability and security.

1.4. No images, documents, or social logins

• The App does not allow you to upload images or documents.
• The App does not offer login via social networks (e.g., Facebook, Google).

2. HOW DO WE USE YOUR INFORMATION?

Because we do not collect personal registration data, our use of information is very limited. We process technical and interaction-related information only to:

• provide the main functionality of the App (AI chat, content display, daily tasks),
• convert your voice to text and generate AI responses,
• manage your subscription status and free/freemium limits,
• improve the performance, stability, and security of the App,
• comply with legal obligations if required (for example, responding to lawful requests).

We do not use your information for targeted advertising or for selling your data to third parties.

3. WHAT LEGAL BASES DO WE RELY ON?

This section applies if you are in the European Economic Area (EEA), the United Kingdom (UK), or another region that requires a legal basis for data processing.

We rely on the following legal bases:

• Performance of a contract: We process limited technical information and AI interaction content as necessary to provide the App and its features that you choose to use.
• Legitimate interests: We process minimal technical data (like crash logs and anonymous IDs) to improve the App, maintain security, and prevent misuse. We balance these interests against your rights and expectations.
• Legal obligations: We may process information if required to comply with applicable laws, regulations, or court orders.

4. WHEN AND WITH WHOM DO WE SHARE INFORMATION?

We do not sell your personal information. We share or allow access to limited information only with:

• Service providers: We use trusted third-party providers to operate the App, including:
  • Firebase (for anonymous authentication and infrastructure),
  • AI service providers such as OpenAI or Groq (for generating responses),
  • App Store / Google Play (for subscriptions and payments).
• Authorities and legal requests: We may disclose information if required by law, such as in response to a court order or legal process, or to protect our rights, users, or others.

Each service provider processes information only to help deliver the App and must handle it in line with applicable data protection laws and this Privacy Policy.

5. MICROPHONE, VOICE & AI DATA

SenMate includes an optional voice-chat feature. The App accesses your device’s microphone only after you grant permission and only while you are using the voice feature.

How your audio is used

• Captures your voice
• Sends the audio securely (encrypted) to a speech-to-text and/or AI service
• Converts your speech into text, and returns an AI response for you inside the App

What we do not do

• We do not store raw audio recordings on our servers
• We do not keep transcripts of your voice unless needed to display the response to you
• We do not use your voice or text for advertising, profiling, or analytics
• We do not share your audio with third parties except the speech-to-text/AI provider that processes the request

Third-party processing

Speech-to-text and AI providers may temporarily process your text or audio only to generate the requested response. They do not receive any additional personal information unless you include it in your message.

For more details, please refer to the provider’s own privacy policy.

6. SUBSCRIPTIONS, PAYMENTS & BILLING INFORMATION

SenMate is offered as a freemium App with optional paid subscriptions (for example, weekly or yearly). All purchases and payments are processed by:

• Apple App Store for iOS, or
• Google Play Store for Android.

We do not receive or store your full payment card information. The App Store or Google Play may share non-personal information with us such as:

• a purchase token or transaction ID,
• subscription status (active, expired, cancelled),
• country of purchase or general region.

We use this information only to:

• verify that your subscription is valid,
• unlock or limit access to features according to your subscription,
• handle technical issues related to subscriptions.

7. HOW LONG DO WE KEEP INFORMATION?

Because we do not store registration data such as names or emails, and we do not keep audio recordings, our retention is limited mainly to:

• anonymous identifiers needed for the App to function,
• technical logs required to ensure security and stability,
• records required by law (for example, some purchase-related data held by the App Stores).

We keep such information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, it will be deleted, anonymized, or kept only in secure backups with restricted access until deletion is possible.

8. HOW DO WE KEEP INFORMATION SAFE?

We implement reasonable technical and organizational measures to protect the limited information we process, including:

• using reputable infrastructure providers (such as Firebase and official app stores),
• restricting access to back-end systems to authorized personnel only,
• keeping our systems up to date with security patches where applicable.

However, no system can be 100% secure. While we strive to protect information, we cannot guarantee absolute security of data transmitted through the internet or stored by third-party providers. You use the App at your own risk and should keep your device secure.

9. DO WE COLLECT INFORMATION FROM MINORS?

SenMate is primarily designed for adults, with a special focus on older adults and seniors. We do not knowingly request or collect personal information from children under 18 years of age.

By using the App, you represent that:

• you are at least 18 years old, or
• you are the parent or legal guardian of a minor who is using the App with your permission and supervision.

If we learn that we have inadvertently processed personal information from a child under 18 without proper consent, we will take reasonable steps to delete it. If you believe this has happened, please contact us at support@senmate.com.

10. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have certain rights regarding information that relates to you, such as:

• the right to know whether we process any personal information about you,
• the right to request access to information,
• the right to request correction or deletion of information,
• the right to restrict or object to processing in specific circumstances,
• the right to lodge a complaint with a data protection authority.

Because SenMate is designed to avoid collecting personally identifiable information, our ability to identify and act on specific user-level data may be limited. However, we will always consider any privacy request and respond according to applicable laws.

To exercise your rights or ask questions about your privacy, you can contact us at: support@senmate.com.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Some web browsers and mobile operating systems include a "Do-Not-Track" (DNT) setting. At this time, there is no widely accepted standard for responding to DNT signals.

Our App does not currently respond to DNT signals. If a standard is adopted in the future that we are required to follow, we will update this Privacy Policy accordingly.

12. REGIONAL DISCLOSURES (EEA/UK, CALIFORNIA, VIRGINIA, ETC.)

If you are located in the European Economic Area (EEA), the United Kingdom (UK), California, Virginia, or another region with specific privacy laws, you may have additional rights under those laws.

Currently, SenMate:

• does not collect registration-based personal data such as names or emails,
• does not sell data for monetary or other valuable consideration,
• uses only minimal technical and interaction-related data necessary to provide the App.

If you believe we are processing personal information as defined by your local law and you want to exercise your rights (access, deletion, etc.), please contact us at support@senmate.com. We will review your request and respond in accordance with applicable legislation.

13. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this Privacy Policy from time to time to remain compliant with relevant laws and to reflect changes in how the App works.

The updated version will be indicated by a new "Last updated" date at the top of this page and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically.

14. HOW CAN YOU CONTACT US?

If you have questions or comments about this Privacy Policy or our privacy practices, you may contact us at:

Email: support@senmate.com
Website: https://senmate.com

You can always view the latest version of this Privacy Policy at:
https://senmate.com/terms/PrivacyPolicy.html